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Email: admin@rankpage.com.my
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Terms & Condition

These terms and conditions outline the rules and regulations for using Rankpage Sdn Bhd’s Website. By accessing this website, we assume you accept these terms and conditions. Do not use our website if you do not agree to take all the terms and conditions stated on this page.

1. Introduction and General Provisions

  This document, the Terms and Conditions of Service (hereinafter referred to as the “Terms”), governs the relationship between Rankpage (hereinafter referred to as “the Company”) and you, the client (hereinafter referred to as “the Client”), concerning all services provided by the Company, including but not limited to AI-Powered SEO, AEO, website development, and content creation. 1.1 Acceptance of Terms By accessing, using, or purchasing any services provided by the Company, you acknowledge that you have read, understood, and agree to be bound by all the provisions of these Terms. If you do not agree with these Terms, you must not use our services. 1.2 Changes to Terms The Company reserves the right to modify, update, or replace these Terms at any time without prior notice. Any changes to the Terms will become effective immediately upon being posted on our website. Your continued use of the Company’s services after such changes constitutes your acceptance of the revised Terms.
 

2. Scope of Services, Limitations, and Disclaimer

  2.1 Service Scope The services provided by the Company to you include, but are not limited to, the following:
  • AI-Powered SEO Service
  • AEO Service
  • International SEO Audit
  • Ecommerce SEO & Website Development
  • Keyword Research
  • On-Page SEO
  • Off-Page SEO
  • Local SEO (Google Business Profile / GMB)
  • Content Writing
  • Google Analytics
2.2 Reporting and Analysis The Company will provide regular reports and analysis, including but not limited to plugin updates, Google Analytics reports, website status, and security reports. 2.3 Service Limitations and Disclaimer You understand and agree that the final outcome of SEO services is influenced by various uncontrollable factors. The Company makes no guarantee regarding the following:
  • Rankings and Traffic: The Company does not guarantee that any specific keywords will reach the first page or the top position in search results. Nor does it guarantee specific levels of website traffic or sales growth. Ranking and traffic fluctuations are normal and can occur due to search engine algorithm updates.
  • Third-Party Factors: The Company is not responsible for any ranking or traffic fluctuations, or business losses, resulting from the following factors:
    • Frequent algorithm updates by search engines like Google.
    • Competitors’ strategies and market actions.
    • Restrictions of the website platform itself, existing technical issues, or poor website performance.
    • Issues with hosting providers, plugins, or other third-party services.
  • “As Is” Service: All services provided by the Company are offered on an “as is” basis, without warranties of any kind, either express or implied.
 

3. Client Responsibilities and Obligations

  3.1 Provision of Information and Access You are obligated to provide the Company with timely and accurate access to all necessary website backend credentials, FTP information, existing content, and files. The Company is not responsible for service delays or interruptions caused by your failure to provide this information in a timely manner. 3.2 Website Maintenance and Security
  • Unauthorized Modifications: You shall not, without the Company’s prior written consent, make or authorize any third party to make any significant modifications to the website that could affect SEO, including but not limited to changes to robots.txt, URL structure, sitemap, or the deletion of any optimized content.
  • Account Security: You are solely responsible for the confidentiality of all login credentials (including website administrator, hosting, webmail, etc.). The Company is not liable for any security issues, data loss, or information breaches resulting from compromised passwords or poor management.
  • Content Legality: You warrant that all content provided on the website is lawful, truthful, and does not infringe upon the copyrights, trademarks, or any other intellectual property rights of any third party.
 

4. Fees, Payment, and Refunds

  4.1 Quotation and Payment All service fees, payment methods (e.g., monthly, quarterly, or one-time), and payment due dates will be clearly specified in the service agreement or quotation signed by both parties. 4.2 Late Payments If you fail to pay the fees within the specified period, the Company reserves the right to suspend or terminate services and may apply a late payment fee. 4.3 Refund Policy You understand and agree that the Company’s services are based on the investment of professional knowledge, time, and resources, not on a guarantee of specific results. Therefore, all fees paid are generally non-refundable. Refunds will only be considered under specific and strict conditions as mutually agreed upon in writing.
 

5. Intellectual Property and Confidentiality

  5.1 Intellectual Property
  • You retain all ownership rights to the content, trademarks, and copyrights on your existing website.
  • All new content, reports, code, or tools created by the Company during the provision of services shall remain the property of the Company. The Company grants you a limited, non-exclusive license to use such materials during the service period.
5.2 Confidentiality Both parties agree to maintain the confidentiality of any business secrets, technical information, client data, and other sensitive information obtained during the course of the services.
 

6. Limitation of Liability and Disclaimer

  6.1 Indirect Damages The Company shall not be liable for any indirect, incidental, or special damages, including but not limited to loss of profits, data loss, business interruption, or reputational harm, arising from the use or inability to use the services. 6.2 Limitation of Liability In no event shall the Company’s total cumulative liability for any and all claims related to these Terms or the services exceed the total amount of fees paid by you to the Company for that specific project.
 

7. Service Termination

  7.1 Client Termination You may terminate the services by providing written notice to the Company. However, you will remain responsible for all fees incurred up to the date of termination. 7.2 Company Termination The Company reserves the right to immediately terminate services under the following circumstances:
  • Your breach of any provision of these Terms.
  • Your failure to pay the service fees on time.
  • The content or your actions are deemed illegal or inappropriate.
7.3 Post-Termination Obligations Upon termination, you will remain liable for all outstanding fees. The Company may also remove any tools or optimized code provided during the service period.
 

8. Post-Project Support

  8.1 Project Closure Upon completion of the website development or a specific SEO project and your formal acceptance, the project will be considered closed and will transition into the post-support phase. 8.2 Scope of Post-Support Post-project support is clearly divided into:
  • Complimentary Support: Limited to minor services as specified in the agreement, such as text and typo corrections, image updates (with content provided by you), and resolving website downtime issues caused by the hosting provider.
  • Paid Services: Any new feature requests, major design changes, significant functional modifications, or services outside the agreed-upon scope will be considered a new project and will require a separate quotation and agreement.
 

9. Governing Law and Dispute Resolution

  9.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of Malaysia. 9.2 Dispute Resolution Any disputes arising from or in connection with these Terms shall first be resolved through good-faith negotiation between the parties. If an amicable resolution cannot be reached, any disputes, controversies, or claims shall be submitted to a court or arbitration in [Please specify the location of the court or arbitration body] for resolution. u are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  1. The Comments do not invade any intellectual property right, including without limitation, copyright, patent, or trademark of any third party;
  2. The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
  3. The Comments will not be used to solicit or promote business, custom, or present commercial or unlawful activities.
You now grant us a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any form, format, or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:
  1. Government agencies;
  2. Search engines;
  3. News organizations;
  4. Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our Web site. These organizations may link to our home page, to publications, or other Website information so long as the link:(a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
  1. commonly-known consumer and business information sources;
  2. dot.com community sites;
  3. associations or other groups representing charities;
  4. online directory distributors;
  5. internet portals;
  6. accounting, law, and consulting firms; and
  7. educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Company; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to The Company. Please include your name, your organization name, and contact information, as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows:
  1. By use of our corporate name; or
  2. By use of the uniform resource locator being linked to; or
  3. Use any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Rankpage Sdn Bhd’s logo or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES

Without prior approval and written permission, you may not create frames around our Web Pages that alter our website’s visual presentation or appearance.

CONTENT LIABILITY

We shall not be held responsible for any content on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

YOUR PRIVACY

Please read Privacy Policy.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve of immediately removing all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
  1. limit or exclude our or your liability for death or personal injury;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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